Frequently Asked Questions

ORDERING & PAYMENT

How do I place an order?

Simply visit our Menu & Order page, choose your cookies and packaging, and complete your purchase online. For catering or event orders, use the inquiry form on our Catering page and we’ll send you a custom quote.

What payment methods do you accept?

We accept all major credit cards through our secure online checkout.

Is there a minimum order?

Our standard orders start at one dozen cookies (12 cookies).

What is your cancellation or refund policy?

Because all cookies are baked fresh to order, we ask that cancellations be made at least 72 hours or more before your scheduled delivery or pickup. Orders cancelled between 48 and 72 hours of the order pickup are refunded at 50% of the purchase price. Orders cancelled within 24 hours of the pickup date are not eligible for a refund.

TIMING & DELIVERY

How far in advance do I need to order?

All orders require at least 48 hours notice so we can bake everything fresh for you. For larger or event orders, we require placing your order 5–7 days in advance. For bulk orders such as corporate events or larger gatherings, (anything greater than 7 dozen) we will need 4 to 6 weeks lead time. If you’re already within 4 weeks, we still might be able to help, so don’t hesitate to reach out to us on our contact form. As a working mom, there may be times I'm unable to fulfill an order in 48 hours – I will always communicate if I foresee any issues fulfilling your order.

What days and where do you deliver?

Our standard option is pickup. However, I’m happy to work with you on delivery if the distance is within reach. Please check with me if you would like to have your cookies delivered. Deliveries will come with additional fees. At times we may recommend using a Courier drop-off service. We typically use Uber for courier deliveries, however you can also schedule your own courier pickup. Please just coordinate with us.

Is pickup available?

Yes! Pickup is available by arrangement from our Rancho Mission Viejo location. Pickup details will be provided after checkout.

INGREDIENTS & ALLERGENS

What ingredients do you use?

We believe in keeping it simple and real. Our cookies are made with high-quality butter, flour, sugar, eggs, vanilla, and premium chocolate chips — no artificial preservatives or additives. Specific ingredients vary by flavor.

Do your cookies contain common allergens?

Yes. All of our cookies contain wheat, eggs, and dairy. They are baked in a home kitchen that may also contain tree nuts, peanuts, and soy. We are unable to guarantee an allergen-free environment. If you have specific allergy concerns, please contact us before ordering.

PACKAGING & GIFTING

What are my packaging options?

Every order comes in our standard packaging: white bags with a window and a Dough Darling logo sticker. For a special touch, you can upgrade to our gift packaging: each cookie individually wrapped and placed in a beautiful branded box — perfect for gifting. The upgrade is an additional $15 per dozen. If you want custom branding on the package for your event, you will need to provide the stickers or we can place an order for you for an extra fee.

Can I add a gift note or custom label?

We’d love to help make your gift personal! Reach out to us with your request and we’ll do our best to accommodate.

BULK & EVENT ORDERS

Do you offer catering or bulk orders?

Absolutely! We offer packages for open houses, corporate events, birthday parties, baby showers, teacher appreciation, holiday gifting, and more. Visit our Catering & Events page to fill out an inquiry form and we’ll get back to you with a custom quote.

How far in advance should I order for an event?

For event and bulk orders (orders greater than 7 dozen), we generally need 4 to 6 weeks to fulfill larger orders. For larger events or holiday seasons, earlier is always better to ensure availability. If your bulk order is needed and it’s within 4 weeks, reach out and we’ll see if we can still complete the order for you!